Matted Pet

Very matted dogs should be clipped down and placed on a preventative/maintenance program. De-matting is inhumane to the animal, expensive the pet parent, and dangerous to the groomer. I do understand that circumstances can occur that can lead to your pet becoming matted. Please know that heavy matting can be a serious health issue for your pet and present major challenges for the groomer. At this point, aesthetics are secondary to the wellbeing of your pet. I will never leave mats on the animal, but the only humane way to remove them would be a full body shave.

Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin allowing mold, fungus or bacteria to grow, revealing skin irritations that exist prior to the grooming process. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. Shaved pets are also prone to sunburn and should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. As the owner, you are responsible for the condition of your pet’s coat and may not hold Calibre K-9 responsible in the event of adverse effects of mat removal. Dematting can be a long and painful process. If I do not believe I can remove the mats in this timeframe or if I feel your pet is in pain, I will not continue and will discuss other options. I firmly believe grooming should be an enjoyable experience and will not put your pet through the discomfort of unnecessary dematting.

For less severe cases, de-matting will be charged an additional fee per 30-minute increment.

Cancellation/Missed Appointment, Scheduling and Future Appointments

I will contact you within a few days prior to your appointment to remind you of your scheduled appointment where you can confirm or postpone with me. This time has a window of approx 1 hour either way, before or after the allotted time. If you choose to postpone, I can schedule you another day immediately. There is of course no obligation for you to reschedule, and if you do not wish to receive this reminder, please let me know.

On rare occasions, Calibre K-9 Mobile Grooming may need to cancel your appointment due to weather, equipment failure, circumstances beyond my control etc. Every effort will be made to contact you in advance to reschedule your appointment as soon as possible and convenient to you.

If you need to change an appointment please call me as soon as possible so I can reschedule your appointment for another day. Please give me 24 hours notice to change or cancel an appointment so I can fill your spot. If I come to visit you at your scheduled appointment time and you are not home, or have not made arrangements for me to groom your dog without you there, this may result in a $30 surcharge to be paid at your next appointment. I will however pay you the same courtesy you pay me and understand if circumstances are beyond your control.

I recommend that you begin a schedule of standing appointments every 4 – 6 weeks in order to ensure availability. You can alternate services to suit your pets needs and comfort. My goal is to consistently maintain all of my pet friends so that they will be clean, comfortable, and happy for their moms and dads. Brushing your pet in between visits is encouraged to help maintain their appearance and enhance comfort.

Payment and Tips

I am capable of receiving cash, debit or credit card at time of service. As I have had a bad experience with checks, I am reluctant to accept this form of payment. Tips are optional (but much appreciated!).

Business Hours 

Tue- Sat – 10.00 am to 4.00 pm

Since the schedule can fluctuate due to traffic, animal behavior or grooming times, or other unforeseen circumstances, we cannot guarantee arrival at an exact time. Please allow a 1/2 hour leeway for appointment time. If different (due to unforeseen circumstance), I will contact you personally by telephone to notify you and ensure our appointment is still convenient.

Pet Injuries

Every precaution is taken to see to it that your pet is handled in a kind, loving, and humane manner. Clients should realize, however, that we are not working with inanimate objects. They sometimes move unexpectedly. Any injury is handled as follows: (1) immediate 1st aid treatment by the PetStylist, and (2) notification to the pet owner. There is no reason for me to ever try to hide an injury … accidents do happen.


Safety comes first for everyone during the grooming process, people as well as pets. You must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Owners will be held liable for any bites or any property damage caused by their pets. I will stop the grooming process if I feel your pet’s behavior is compromising his safety or mine. I will charge for the amount of the groom that has been accomplished or $25 whichever is greater.

Senior pets and pets with health issues

Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Grooming may expose hidden medical conditions or aggravate existing ones during or after the grooming. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Calibre K-9 will not be responsible for accident or injury to an elderly or health compromised pet during their grooming.

Summer shave-downs

Shaving a heavily coated dog during the summer is not recommended. In both hot and cold weather, a dog’s coat helps regulate body temperature, provide insulation and protection from the sun. Coats that are shaved off, particularly on double coated breeds such as Huskys, Shepherds, etc may grow back dull, patchy or not at all. If you are looking to cut back on shedding or keep your pet cool we recommend our de-shedding treatment which is available.

Return checks

All grooming fees must be paid at the time services are rendered. In rare instances where I accept check and they are returned, they will be subject to a $38 returned check fee.


I may take pictures of your pet, before and after grooming, for website and advertising needs.

How soon can I get an appointment?

Due to the personalized one-on-one appointments, I do not have as many appointment times during the day as stand-alone salons. I recommend that you call to schedule your appointment at least 3-4 weeks in advance to guarantee an appointment.

Do you need to use my electricity or water?

No. My trailer is a state-of-the-art fully self-contained grooming salon equipped with a generator for electricity and large fresh and grey water tanks. Your pet will always be bathed in clean, warm water. There is a separate tank to hold the dirty water, I do not recycle water.

Do you groom puppies?

Yes! It is important to start off on the right foot. I am experienced with all types of puppy breeds and you can rest assured that your new family member will associate grooming with a positive experience in the years to come. Grooming early and often will help your puppy become more socialized and tolerant of all of life’s sensations. I suggest getting your puppy groomed to experience the bath, the dryer, and the clippers as soon as they’ve had their second round of puppy booster vaccinations– usually around 10-12 weeks of age. Puppies may or may not need a haircut the first time, but should get a bath and a nail trim for the practice! I will slowly introduce grooming to your puppy to teach him that grooming is not something to fear.

Do you groom senior pets and/or special needs pets?

For certain pets, grooming doesn’t just have to be a fun day at the salon, it needs to be comfortable and accommodating. I am equipped to handle your older and otherwise challenged pets with the equipment and products that can assist them in and out of the tubs and keeping their sensitive skin from being irritated.

Why can’t I watch while my pet is being groomed?

Due to safety and liability issues we can’t have you or your family in the salon during your pet’s appointment. I will gladly give you a tour of my trailer salon before I begin your pet’s groom.

How often should my dog be groomed?

I recommend that your dog is groomed every 4 to 6 weeks.  Short-haired dogs may be able to go 8-12 weeks between grooms, but I recommend monthly appointments if your goal is to minimize shedding. This all depends on the breed of dog, how often they are brushed and the length of the coat. Please ask me the schedule I recommend for your pet. If your pet is in poor shape now, but your intent is to get them on a regular grooming schedule, please call me to discuss this.

Can I have my pet washed in my own shampoo?

I have a large variety of premium shampoos for almost every coat type, although I would be happy to use any preferred pet-safe or veterinarian prescribed shampoos. Please make sure to either have a label on it from your vet or talk to me when you make your first appointment so I may call your vet ahead of time.

What’s the best way to reach you?

Text and e-mail are equally good ways to reach me. The business number is a cell phone that I carry at all times. Generally, you will get the voicemail because I don’t answer the phone while driving or grooming a dog so please leave a detailed message. All e-mails and voicemails will be returned within 24 hours!

Do I have to be home for the appointment?

First time customers must be present for the appointment. This is so I can meet you and your pet, answer any questions, and get detailed grooming instructions. After the first appointment, you do not have to be home. Arrangements can be made so that you can go to work and come home to a freshly groomed pet.